Frequently Asked Questions

General Questions

1. What is AutoGrab?

AutoGrab is an innovative automotive intelligence platform that revolutionises the way the automotive industry connects networks, markets, and knowledge. We offer a suite of data-driven tools and analytics for various industry stakeholders, including dealerships, insurance providers, lenders, fleet operators, wholesalers, and more.

2. Which countries does AutoGrab operate in?

AutoGrab currently operates in Australia, New Zealand, Malaysia, and the United Kingdom. Each region has its dedicated domain and services tailored to local market needs.

3. How can AutoGrab benefit my business?

AutoGrab provides comprehensive market analytics, real-time vehicle valuations, customer recapture tools, and fleet pricing solutions, among other services. These tools can help optimise your operations, inform strategic decisions, and drive profitability.


Product-Specific Questions

4. How does Realtime Pricing (RTP) work?

RTP uses advanced algorithms and a vast database of market information to provide accurate, real-time vehicle valuations. It helps in identifying a vehicle instantly and offers valuation based on up-to-date market data.

5. What is Dealer Direct?

Dealer Direct is a wholesale trading platform within AutoGrab that allows you to buy and sell vehicles through a simple tender process. It serves as both a purchasing and sales channel, connecting you with a large network of dealers.

6. Can AutoGrab help in customer retention?

Yes, our Customer Recapture tools use data like VIN, registration, and mobile numbers to identify when a vehicle re-enters the market, providing you with an opportunity to re-engage with past customers.


Technical and Support Questions

7. How does AutoGrab integrate with existing systems?

AutoGrab is designed for easy integration with existing systems. Our API-first approach ensures that our tools can seamlessly connect with your existing software, minimising disruption and facilitating smooth transitions.

8. Is training provided for AutoGrab tools?

Yes, we offer comprehensive training and support for all our tools and platforms. Our goal is to ensure that you can maximise the benefits of our products effectively and efficiently.

9. How can I get technical support?

For technical support, you can contact us directly through the Contact Us page. Our dedicated support team is always ready to assist you.

Pricing and Plans

10. What are the pricing plans for AutoGrab’s services?

Our pricing plans vary depending on the services and tools you require. Please contact our sales team for a detailed discussion and a customised quote based on your specific needs.

Privacy and Security

11. How does AutoGrab handle data privacy and security?

Data privacy and security are paramount at AutoGrab. We adhere to stringent data protection regulations and employ robust security measures to ensure the confidentiality and integrity of your data. For more details, please review our Privacy Policy.